Technical Support
Technical Support – Your Reliable Help for All Digital Questions
Technical problems or questions about your website? As your personal support partner, I provide fast, competent assistance. From problem diagnosis to strategic consulting – you receive professional support whenever you need it.
My Support Services
Technical Problem Solving
- Error Diagnosis: Quick identification and resolution of technical problems
- Performance Issues: Analysis and solution of speed problems
- Function Failures: Repair of broken features and integrations
- Browser Compatibility: Solving display issues in different browsers
Consulting & Optimization
- Strategic Consulting: Recommendations for website improvements and extensions
- Best Practice Advice: Professional tips for optimal website use
- Technology Consulting: Evaluation of new tools and technologies
- Security Consulting: Recommendations for better protection of your website
Training & Knowledge Transfer
- CMS Training: Training in using WordPress, TYPO3, and other systems
- Content Management: Instructions for efficient content maintenance
- SEO Basics: Teaching search engine optimization basics
- Tool Introductions: Training in new website tools and features
What Distinguishes Support from Hosting & Maintenance?
Technical Support (this service)
Focus: Active problem solving and consulting for specific questions and challenges
- Reactive: Help with acute problems and specific requests
- Consulting: Strategic recommendations and optimization suggestions
- Teaching: Training and knowledge transfer for your team
- Project-Related: Support for specific projects and changes
Hosting & Maintenance
Focus: Preventive care and technical infrastructure
- Proactive: Regular updates and security patches
- Infrastructure: Server management and hosting support
- Monitoring: Continuous monitoring of performance and security
- Backup: Automated data backup and disaster recovery
Typical Support Requests
Acute Problem Solving
- “My website is suddenly loading very slowly”
- “A contact form no longer works”
- “Something broke after an update”
- “I can no longer log into my CMS”
Optimization Consulting
- “How can I improve my SEO?”
- “What new features would help my website?”
- “Is my website still up to date?”
- “How can I achieve more conversions?”
Training & Coaching
- “How do I properly add content?”
- “How do I optimize images for the web?”
- “How do I use the new CMS features?”
- “How do I create SEO-optimized content?”
My Support Approach
Fast Response Times
- Priority Classification: Critical problems are handled immediately
- Transparent Communication: Regular updates on processing status
- Flexible Availability: Support outside regular business hours
- Remote Support: Quick help via screen sharing and remote access
Understandable Explanations
- No Jargon: Technical matters explained simply and clearly
- Step-by-Step Instructions: Detailed instructions for independent implementation
- Documentation: Written summaries of important solutions
- Preventive Tips: Recommendations for avoiding similar problems
Sustainable Solutions
- Root Cause Analysis: Solving underlying problems, not just symptoms
- Future-Proofing: Solutions that work stably in the long term
- Knowledge Transfer: Enabling independent problem solving
- Continuous Improvement: Optimization based on support experiences
Support Models
Pay-per-Incident
- Individual Billing: Payment only for actually needed support
- Transparent Prices: Clear cost estimate before work begins
- No Commitment: Flexibility without long-term obligations
- Ideal for: Occasional support for specific problems
Support Packages
- Monthly Quotas: Plannable budgets for regular support needs
- Priority Support: Preferred handling of your requests
- Proactive Consulting: Regular check-ups and optimization suggestions
- Ideal for: Companies with continuous support needs
Retainer Support
- Fixed Monthly Hours: Guaranteed availability for your projects
- Strategic Partnership: Long-term accompaniment of your digital development
- Comprehensive Care: Combination of support, consulting, and development
- Ideal for: Companies with complex, evolving websites
Why Professional Support Matters
Time Savings: Quick problem resolution instead of lengthy self-attempts.
Cost Efficiency: Professional solutions prevent expensive consequential damage.
Knowledge Access: Benefit from years of experience and expertise.
Stress Reduction: Work relaxed knowing help is available.
Continuous Optimization: Regular improvements through professional guidance.
Do you have questions about your website or need technical support? I am your reliable partner for all digital challenges.
Related Services
- Hosting & Maintenance - Proactive maintenance prevents problems
- Website Development - Strategic development beyond support
- Performance Optimization - Speed improvements for your website
